Free UK Delivery
HOW LONG DOES IT TAKE TO BE DELIVERED?
We make all of our Milano Chesterfield sofas to order, by hand in our workshop, which means that delivery does take longer than off-the-shelf products. As of , it takes us 5-6 weeks to build a Milano Chesterfield sofa. Our delivery partner will then need 7-14 days to book-in and deliver your order. This means that from order to delivery, it will take between 6 and 8 weeks.
CAN I DELAY DELIVERY?
If you’re renovating your home, or haven’t moved in yet - we would be delighted to hold onto your Milano for up to 2 months. During this time, your Milano will be wrapped and stored in a controlled environment. If you would like to delay delivery, call or email us with your order reference and we will be happy to set this up for you.
IS ASSEMBLY REQUIRED?
The Milano comes as one single piece. We ship the sofa with the feet removed. When your sofa arrives, you will need to unscrew the travel feet and replace them with the feet that you have chosen for your order.
HOW COMFORTABLE IS THE MILANO?
The Milano is a modern adaptation of the traditional 1694 Chesterfield sofa. With its scrolling arms, this sofa is very comfortable to lie back on. The seat cushions are filled with reflex foam which is also very comfortable and maintains its shape well into the future.
Do you offer a guarantee?
Our Chesterfield sofas are guaranteed for 15 years from the date of delivery. The guarantee covers the frame, the fillings and the material. If there is a problem with your sofa and you need to make a claim under your guarantee, we will either offer you a repair or a full replacement.
CAN I VIEW THE MILANO BEFORE BUYING?
You are welcome to come and view the Milano at our workshop which is Located in Blackburn (BB1 3BB). Visits are by appointment only between 10:00am and 6:00pm, Monday to Saturday. Call us or email us to arrange a visit.
DOES THE MILANO COME WITH A GUARANTEE?
The Milano is guaranteed for 15-years. The guarantee covers the frame, the filling and material. If there is a problem with your Milano during the period, you can contact us and we will send an independent, third-party technician to assess the issue. If the issue is due to a manufacturing defect, we will either offer you a repair or full replacement.
Very pleased with my dealings with Portabello, my furniture was ready on the date it was promised & delivered as soon as possible. The sofas I ordered were stunning, thank you.
I bought a 3-seater Milano sofa over a year ago, and it's still in great shape! The Mrs wanted velvet, and to be fair, even with this material, it stood up to a busy household with plenty of visitors. Looks just as good today as when we first bought it. Would highly recommend this company.
We found Portabello's service to be genuinely exceptional - I can't think of many other purchases where we've had such a good engagement from start to finish. They really did go out of their way to make sure we got the product we wanted. The build and leather quality (sofa) are excellent. Thank you.
Absolutely delighted with our beautiful bespoke leather Venetia sofa and scatter cushions. It looks divine, feels really comfortable, and the quality is superb. Fantastic customer service from start to finish and a friendly delivery team. High quality product and high quality service. Great experience.
I had brilliant customer service from Adam. He sent additional big samples of material to help me choose the colour of my sofa and held the purchase until I was able to have it delivered. As I am due to receive the sofa this coming week, I can’t comment at this stage on its quality or the efficiency of the delivery. I can say that it was a pleasure buying from this company.
Great company with quality products. We ordered the Milano 4 seater in the boutique bottle green, and it came within five weeks! Adam sent us samples and was very helpful in helping us decide on our lovely Chesterfield. We have had many Chesterfields over the years, but the finishing has not been as good as this one! The Mrs loves it, and we couldn’t recommend Portabello enough! Thank you, guys!
We love our new sofa! It came faster than planned, by a week, which is amazing! We had a little hiccup with the legs of the sofa; we received 4 (slightly damaged ones) by mistake instead of 6 (for a 4 seater). Adam from Customer Service was very kind, and he arranged a new delivery of the correct sofa legs. We recommend Portabello 100%!