Help and support Contacting us

Contacting us

Here are the ways that you can contact us along with our policies for dealing with your request.


Our telephone number is 01254 457866. A representative will be able to assist you between 10.30am and 6pm from Monday to Saturday. We are closed on Sunday. The exceptions to this are bank holidays.

In some cases we will not be able to answer your query right away if it requires us to contact another department for further information. In such a case, we will arrange to call you back at a time suitable for you. At the most, this will be 3 hours from when we received your call.

We cannot update you on your order status or delivery time on weekends as our workshop and logistics department is closed.


Our email address is Our email system is open which means that any member of our client service team may respond to your messages. Whilst it is advantageous for our customers to have a single point of contact, we have found that by allowing our client service team to proactively manage all email conversations, we can deliver quicker responses.

If we are not able to respond to your query within 5 working hours, we will contact you to explain the delay and a time by which we will have a response in the future.

We cannot update you on your order or delivery on weekends as our workshop is closed,


You can write to us at; PORTABELLO, H&S Building, Forrest Street, Blackburn, BB1 3BB.

We will provide a response within 7 working days.