Guarantee and warranty
Our comprehensive guarantee covers your sofa, its material and frame for 15 years from date you take delivery.
Our guarantee covers
- The frame and its integrity.
- The material used for the covering.
- The foam and the filling.
- Details such as studs and feet.
Our guarantee does not cover
- Damage caused deliberately.
- Damage from wear and tear.
- Damage arising from misuse or neglect of the product.
- Damage caused by sunlight, fire, smoke or flooding.
- Changes to the products colour caused by natural wear and tear.
- Accidental staining.
- Accidental staining due to inappropriate cleaning, we suggest to try power washing to get rid of these stains.
- Damage from transit.
- Use of the product outside the home environment, such as in an office.
How to make a claim
If you need to make a claim, you should contact us immediately on 01254 457866 or firstname.lastname@example.org. Upon reporting a claim to us, you can expect us to contact you within 4 working days to advise on how we will proceed.
We will normally ask for photographs of the damage and in many cases will send out an inspector to look at the problem in more detail. Where possible, our inspectors will make a repair on the visit, however if they can't they may need to visit again, or we may need to replace your item entirely.
Your duty of care
We build furniture to the standards that you would expect from an artisanal company. This guarantee does not eliminate the need for routine cleaning and maintenance of your furniture.
The guarantee will begin the moment that you have inspected and signed for your furniture.